Why You Should Use Automation to Speed Up Customer Service in your Children's Activity Business

By Hollie Herd, Customer Success Manager, Pebble

Want to save time and keep your customers happy? Let automation do the heavy lifting!

Here’s why automating your customer service is a game-changer:

1. Slash Your Admin Time

Say goodbye to endless spreadsheets and manual updates. Automation takes care of your registers, reminders, and waitlists so you can focus on what matters—delivering amazing experiences for your attendees.

2. Quick Responses, Happy Parents

From email to WhatsApp, automated messaging keeps parents in the loop instantly. Send updates, reminders, and confirmations without lifting a finger. Happy parents = fewer follow-ups for you!

3. Effortless Refunds and Changes

Plans change, and automation makes it simple to move, cancel, or refund attendees. No stress, no hassle—just a smooth experience for everyone.

4. Maximize Attendance

With automated waitlist management, you’ll never miss an opportunity to fill a spot. Got a cancellation? Let automation notify the next parent on the list.

5. Stay Ahead with Compliance

Whether it’s tracking attendance or managing incident reports, automation ensures you’re always organized and ready for inspections.